Turning the Cards

At work we are still in hiring and training mode. The hiring is now not being driven by an expansion of our business, or even the turnover of experienced personnel from retirement or relocation. No, we are now hiring trainees to replace the trainees who washed out.

One guy found a better job, and we determined that a couple of others were not going to work out long term. From management’s point of view, it is always best to cut ties as early as possible, once you have decided that you have an unsatisfactory candidate. Why continue to invest training dollars in someone who is not going to make it?

Despite our best attempts at interviewing and upfront testing, hiring is largely a blind process. I know of no way to determine is someone is truly going to perform in a job, prior to having them start in our unique environment. With some people, it is apparent early on that they will excel, going far in our organization. Sometimes it’s an absolute disaster: the person who creates a quality problem, or breaks equipment, or gets someone hurt. But they all look pretty much the same coming in the front door.

It is also a linear process. When I say that it is linear, I mean that we can only try out one candidate at a time for a position. It would be tempting to hire multiple candidates simultaneously, and then select the best one at the end of training. You retain the star, and drop the others.

A Darwinian selection process would probably be more cost effective than working with one candidate at a time. But that approach strikes me as fundamentally flawed and unfair. We make hiring decisions in good faith. Hiring multiple people, with the intent of cutting some of them, breaks that faith. If a person can do the job, they get to keep the job. I will forego the possibility of finding someone even better.

So, hiring is both, blind, and linear. The metaphor I use to describe this process is playing solitaire. You can shuffle the deck all you want, but eventually you’re going to have to turn over a card. Most of the time you get a number card, a three, or an eight, or a ten. And that’s how many days they last. Then you have to turn over a new card, and try again.

You’re hoping for an ace, you’ll settle for a face card, and you’re praying you don’t get the joker.